Fix an invoice the right way.
Correct a signed invoice with a credit note against it, signed by KRA eTIMS. Use it on the next invoice, refund the customer, or keep it as credit, and track credit notes from suppliers the same way.
Trusted by growing businesses across Kenya
- businesses
- 50+
- businesses
- in transactions
- KES 150M+
- in transactions
Returns and corrections, without the guesswork.
✕Signed invoices are cancelled and reissued, and KRA sees a mess.
✓A credit note corrects the original invoice, signed by eTIMS and linked to it.
✕Refunds are sent from someone's phone with no record.
✓Refunds are approved and paid from the wallet, linked to the credit note.
✕Supplier credits are forgotten, and you pay the full bill.
✓Supplier credit notes are matched with KRA and taken off the right bill.
Credit, settle, and keep VAT right.
Credit notes to customers and from suppliers, each tied to the invoice it corrects, settled the right way, and reflected in your VAT.
Corrections that KRA can follow.
A signed invoice can't be edited. A credit note corrects it, and Bizflow makes sure every one is done the same careful way.
CRN-0145 · Kilimani Medical Centre · KES 10,092
- ✓Raised against INV-3083
- ✓No more than what was invoiced
- ✓Reason recorded: returned, damaged
- ✓Approved by the finance manager
- ✓Signed by KRA eTIMS
- ✓2 panels back into stock
Always against an invoice
Every credit note points to the invoice or receipt it corrects, with the original eTIMS details.
Never more than invoiced
You can't credit more than what is left on the original, line by line.
Approved above a limit
Credit notes over the amount you set need a manager or finance to approve.
Stock comes back
When goods are returned, they go back into stock or a returns store to be checked.
Credit notes, at the till and on the go.
Cashiers handle returns at the till, finance approves refunds on the go, and supplier credits land on the right bill.
Returns at the till
Scan the receipt, take the item back, and print a signed credit note.
Approve refunds on the go
See why the customer is owed money and approve the refund.
Use supplier credits
Apply a supplier's credit note to the bill before it is paid.
On the Bizflow mobile app
Credit notes, by industry.
Why different businesses issue credit notes, and how they settle them.
| Credit note | Why | Settled by | Amount |
|---|---|---|---|
| Blender returned | Faulty within 7 days | Cash refund | 4,350 |
| Wrong size shoes | Exchanged | New sale | 3,200 |
| Price charged wrong | Shelf price lower | M-PESA refund | 450 |
| Loyalty customer return | Changed mind | Store credit | 2,800 |
Every correction, done properly.
Cashiers handle returns properly. Accounts settles every credit. Finance sees the effect on VAT.
Cashiers handle returns
Scan the receipt, take the item back, and print a signed credit note in seconds.
Accounts settles every credit
Every credit note is used, refunded, or held, so nothing is forgotten.
Finance sees the VAT
Output and input VAT are adjusted for every credit note in the right month.
Ask Bizflow AI about your credit notes.
Connect Claude to Bizflow and ask about credit notes, refunds, and VAT in plain English. Answers come from your live Bizflow data.
Bizflow AI Connected to ClaudeHow much did we credit customers this month, and why?
Claude read from Bizflow · Credit notes · October
Six credit notes for KES 84,920. The two biggest were a lower price agreed with Riverside Properties and a line charged twice to Upper Hill Offices.
- Riverside PropertiesLower price agreed · CRN-0144KES 23,200
- Upper Hill OfficesLine charged twice · CRN-0140KES 19,438
- Coastline HotelsService visit cancelled · CRN-0143KES 18,560
Set up credit notes in three steps.
- 01
Set your reasons and limits
Choose the reasons staff can pick, and the amount above which a manager must approve.
- 02
Choose how returns work
Decide where returned goods go, and how refunds are paid.
- 03
Credit with confidence
Raise credit notes from invoices or the till, signed by eTIMS every time.
Frequently asked questions
Why not just cancel and reissue the invoice?
Once an invoice is signed by eTIMS it can't be edited or deleted. A credit note against it is the correct way to reduce or reverse it, and KRA can follow the link.
Can I credit part of an invoice?
Yes. Choose the lines and quantities to credit. You can't credit more than what is left on the original invoice.
What happens to the money?
Use the credit on the customer's next invoice, refund it to M-PESA or bank after approval, or keep it on their account for later.
Can cashiers do returns at the till?
Yes. Scan or look up the receipt, choose the items, and Bizflow prints a signed credit note and puts the stock back.
How are supplier credit notes handled?
Record them against the supplier's bills. They are matched with KRA eTIMS and taken off what you pay.
How do credit notes affect VAT?
Credit notes to customers reduce your output VAT, and credit notes from suppliers reduce your input VAT. Both show in the month they are issued.
Correct invoices without the mess.
Raise credit notes against the right invoice, sign them with eTIMS, and settle them the way your customer needs.
